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How do we manage your impartiality?
TSI understands the importance of impartiality in carrying out its certification activities; TSI manages conflict of interest and ensures the objectivity of its awarding activities. Based on this, TSI has documented its structure, policies and procedures to manage impartiality and to ensure that certification activities are undertaken impartially. TSI's senior management is committed to impartiality in all its certification activities and to ongoing continual improvement.
Complaints
If you are not happy with any of our services, fill out the complaints form, and we will respond to you shortly.
Procedure
Receiving and Validating Complaints
Tracking and Recording Complaints
Corrective Actions (if needed)
Verification
Response and Communication
Formal Notice
Review by Unbiased Personnel
along with endless
Confidentiality
For more details about the complaints procedure, please click ->
Appeals
To appeal your result, fill out the appeals form, and we will respond to you shortly.
Procedure
Receiving &
Validating Appeals
Tracking &
Recording Appeals
Corrective Actions
(if needed)
Timeliness &
Impartiality
Decision-Making
Independence
Response &
Communication
Formal Notice
along with
Non-Discrimination
For more details about the Appeals procedure, please click
20 years of
COMBINED EXPERIENCE
We have the know-how you need.
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